Accessibility statement for TwinnedIT Resident Portal

We want as many people as possible to be able to use this site. You should be able to:

• Change colours, contrast levels and fonts using browser or device settings
• Zoom in up to 400% without the text spilling off the screen
• Navigate most of the website using just a keyboard or speech recognition software
• Listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• The fire evacuation videos do not have audio description. This makes the fire evacuation videos incomprehensible to people who cannot see the screen.
• The PDFs are not accessible. Whilst all users can view the PDFs, the content may at times not be comprehensible for screen reader users.

Feedback and contact information

Feedback on our site

Please contact us if you find any problems not listed on this page, think we're not meeting accessibility requirements or would like information in an alternative format like accessible print, large print, easy read, audio recording or Braille.

Contacting the service

If due to an accessibility problem with this site you are unable to find the information that you need or submit a request please contact us here.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Twinnedit is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website has been tested against the Web Content Accessibility Guidelines version 2.2 AA standard (WCAG 2.2 AA).

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard due to the non-compliances and exemptions listed below.

Non-accessible content

Non-compliance with accessibility regulations

The content listed below is not accessible for the following reasons.

• The fire evacuation videos do not have an audio description. Users who cannot see the screen will not know what their fire evacuation routes are (1.2.5 Audio description).

The accessibility problems with the videos in this website will be resolved by 31-Oct-2024.